Hotel reservation software is the central point of contact and control for office hotels. Additionally, it serves as a record, a reference guide, and an insight into how users are making use of the service. Several essential features are required for a seamless and controlled hoteling experience.
Concierge service is a key element of office hoteling, as its name suggests. The number of desks, the number of employees using them, their location, or the differences in their functions don’t matter. It begins with the organization that governs them-and office hoteling software (learn what hoteling is).
In hoteling software, the reservation control and contact point is the office. It’s also a record keeping system, a reference guide, and an insight into how to recognize usage trends.
But not all hotel management software provides the same features as a good front desk manager. Software that provides a few essential features will help make hoteling seamless and controlled. To find the best office hoteling software, take a look at these features:
- Checking in from a remote location: The goal here is autonomy. If an employee checks in while on the train, he or she can get seating instructions and proceed directly to their desk. Registrant no longer has to wait to speak with a live person (who may be extremely busy).
- Changing check-in times: Will you arrive early or late? Use a time buffer to customize flexible check-in. During the flex period, if an employee does not check in, that desk is likely to remain vacant. Facility managers can make use of flex time to accommodate employee schedules while opening unused space to others.
- Providing employees with options: Provide employees with hotel options so they don’t have to guess. Are these standing desks or seated desks? On what floor are these located? What kind of lighting is there? Which kind of desks are there? Where are the amenities located?
If an employee wants to work at a specific type of desk, they can vet the options and pick the one that appeals to them. Aside from providing convenience, the data will show which workspaces are the most popular based on amenities and features. Discover the benefits of office hoteling for contractors and part-timers.
- Automating processes: There are numerous opportunities for automation in the hospitality industry. Having check-ins and check-outs automated reduces human error. An automated concierge software solution automates the entire hoteling process, including employee reservations, confirmations, check-ins, and check-outs. Automating smoothly will lead to fewer errors and fewer human interventions.
- Confirmation of reservations: Effective communication is a critical component of the hotel business. Hotel employees receive an email confirmation when they make a reservation. An email confirmation should be sent promptly after the employee books a desk, along with information like desk location, check-in and check-out times, booked hours, directions, phone extensions, workstation login credentials and Wi-Fi password, and contact information for the administrator.
- Availability: Many of the hoteling platforms are integrated with other software programs for the workplace. In this way, all employees (in-house as well as remote) are connected to the organization. By connecting hoteling through them, the organization remains connected. Slack is a useful tool for remote workers to book hotel rooms. For example, a hotel desk check-in may update the digital directory, providing a real-time insight into what someone is doing or how to reach them.
Through proper system management, hoteling becomes more convenient and beneficial. Software for office hoteling that includes these features ensures an easy desk reservation process for employees. The features simplify the process for companies as well.
Hoteling goes beyond check-ins and check-outs. Perfecting the granular details of in-between steps and steps in the process takes hoteling to a new level. Your workers will be more inclined to use the process if it works as quickly and smoothly as they expect. Making the process as efficient and effective as possible is the first step to gaining employees’ support for hoteling.